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Warranty

Louishop Warranties cover everything sold from louishop.com

All products are guaranteed to be as described on the product page on arrival. If it is defective, let us know and we’ll make it right.

Louishop Warranty Details:
Legacy Products
We’re always trying to sell better products. That means, from time to time, we upgrade or alter the items in our store. We can’t always provide an exact replacement for a legacy product if we don’t have any more! But we still honor our guarantee and will send an equivalent item as a replacement.

Shipping
In most cases, we will cross-ship warranty replacements for defective parts and tools. This simply means that we will send you a replacement item and we expect to receive the defective item back.

In some cases, we may require you to ship the failed item back to us before we send your replacement. See below for how we handle return shipping costs.

To cross-ship, we must have a valid credit card number on file to cover any incidentals. If we do not receive the defective product back after 30 days from the date you receive the replacement, we reserve the right to charge your credit card for the retail price of the non-returned product.

We’ll match your expedited shipping method within 7 days of your receipt of purchase. Afterward, we reserve the right to choose the shipping method we use to send the replacement item.

To claim a warranty replacement you will need to ship the defective part back to us using a non-expedited shipping method that is able to be tracked and does not exceed a cost of $25 USD.

Include a receipt for the shipping charges in the package or in an email to support@louishop.com and we'll reimburse you for the shipping charges once we receive and process the return.

Appearance
We guarantee the function of our products, not the appearance.

Example: If the sticker on the back of your 54 Bit Driver Kit comes off, we won’t send a replacement. But if the bits inside fail, we will.

User Error
We can’t cover user error. If you break a part during installation, we can’t replace it. If you accidentally damage the part after installation, we cannot replace it. Additionally, if you destroy a tool or tool roll due to misuse, we can’t replace it.

Louishop is not responsible for any damage to your device due to improper installation or accidental damage. This includes data loss.

Example: If you use a Cellphone Repair Screwdriver to punch holes in a wall, we won’t replace the driver. If you use a Cellphone Repair Screwdriver to turn screws and the tip fails, we’ll send a replacement.

Another example: If your replacement iPhone screen stops working 1 week after you installed it, we'll send a replacement. If you drop your iPhone and the screen shatters, we won't replace the screen.

Length
All our products have one calendar month after you receive the them.

In the event that a warranty replacement is sent, the warranty will continue to be valid until the warranty expires or for an additional 30 days from date of receipt, whichever provides longer coverage for you.

Proof of Purchase
We reserve the right to require proof of purchase to provide support for products under warranty.

Parts
Before making a claim for a defective part, please test it thoroughly. If a fully-functional item is returned, it is subject to a restocking fee of 15% or $5, whichever is greater. Louishop will replace any defective or malfunctioning part at no charge; if the part is no longer available, we will provide a refund.

Make a Claim
To exercise your Louishop warranty, please contact us and our customer service team will be glad to help you. These warranties give you specific legal rights. Claim processing may require further documentation. We'll let you know after the claim is submitted.

Quality Parts
Not all parts or sellers are created equal. And sometimes it’s hard to tell apart the good, the bad, and the inconsistent. We’ve spent more than a 3 years vetting sources and suppliers.

Our parts quality consistently leads the industry because we have a robust processes: all parts are rigorously tested, Louishop certified, and backed by our Warranty.